Feb 24 • 36M

How dbt Labs Achieved an Employee NPS of 90

What happens when human-first systems thinkers run companies

Allison Pickens
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Patterns and prophets, in SaaS and Web3
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Have you ever heard of an employee NPS of 90? I hadn't, until I joined the board of dbt Labs, which just announced their Series D today.

In this podcast, dbt Labs's founder and CEO Tristan Handy and I think out loud about his leadership style and his organization’s unique culture, which have contributed to extremely high engagement among team members. We talked about:

  • How modern CEOs differ from CEOs historically, and the differentiated, effective style of leadership exhibited by introverts

  • How Tristan and his cofounders formulated their company values and embedded them into their organization’s ways of working

  • What "data orientation" means at dbt Labs

  • How to respond when team members challenge you

Hope you enjoy this conversation as much as I did!

You can subscribe to my Substack if you'd like to hear more podcasts like this one about scaling tech companies: