🎧How to Create an Effective Journey Map for Your Customers with Jane Bossert (CSM, IBM)

February 22, 2019

In this episode, Brian Brannon (Corporate Marketing Manager, Gainsight) sits down with Jane Bossert (CSM, IBM) to discuss how her team is streamlining time-to-value by creating data-backed journey maps, enabling customers with self-assisting content, and more.