🎧Unboxing The Role of Chief Customer Officer with Jon Herstein (CCO, Box)
allisonpickens.substack.com
In this episode, Allison Pickens (COO, Gainsight) sits down with Jon Herstein (Chief Customer Officer, Box) to discuss his rise from Head of Customer Success to Chief Customer Officer, how Box approaches customer success, presenting customer success metrics to the board, and more.