🎧What the Board Expects in a Customer Success Team with Kristina Shen (Partner, Bessemer)
April 8, 2019
In this episode, Allison Pickens (COO, Gainsight) sits down with Kristina Shen (Partner, Bessemer Venture Partners) to discuss what she's learned about the most successful customer success teams as a board member, what type of performance indicators the board expects from a customer success team, and more.