Sitemap - 2019 - Allison Pickens' Newsletter

EQ, IQ, and Grit: A Guide to Professional Development in CS

🎧Driving Systematic Success with Peter Armaly (Sr. Director, CS Business Advisory Services, Oracle)

🎧The Power of Language in Customer Relationships with Yamini Rangan (CCO, Dropbox)

🎧 SaaStr 264: Gainsight COO Allison Pickens on Why Customer Success and Product Management Are The New Sales and Marketing, How To Approach Building and Scaling "Services" As A Revenue Line....

🎧How Oracle Leads their Customer Success team with Catherine Blackmore (GVP of CS, Oracle)

🎧Accountability-driven Success with Stefanie Caldwell (NarrativeScience) & Matt Davis (AlphaHQ)

🎧How To Create A Diverse Customer Success Team With Carine Roman

🎧Trends in Customer Success Team Culture with David Sakamoto (VP of Customer Success, GitLabs)

🎧How KeepTruckin Manages their CS program while adding a thousand customers a week with John Gleeson

Integrate Your Core Values With Allison Pickens

🎧Efficiency and Effectiveness of the Customer Success Manager with Peter Armaly

🎧Adopting a Prescriptive Approach to Customer Success w/ Patrick Lawler (Dir. of CS, Azuqua)

5 Principles of Human-First Products

🎧What the Board Expects in a Customer Success Team with Kristina Shen (Partner, Bessemer)

🎧How IBM Leads With Customer Success

🎧 Skills Women Need to Get to the C-Suite With Allison Pickens

🎧Unboxing The Role of Chief Customer Officer with Jon Herstein (CCO, Box)

🎧How to Create an Effective Journey Map for Your Customers with Jane Bossert (CSM, IBM)

SaaStr Recap: Customer Success

🎧How Smartsheet Closes the Gap Between Product and Customer Success with Lada Gorlenko

🎧Enabling Your Customers To Achieve Their Desired Outcomes with Jessica Bobbitt

🎧How to Prevent Burnout as a Customer Success Manager with Rachel Jennings (CSM, Domo)