Sitemap - 2019 - Allison Pickens' Newsletter
EQ, IQ, and Grit: A Guide to Professional Development in CS
🎧Driving Systematic Success with Peter Armaly (Sr. Director, CS Business Advisory Services, Oracle)
🎧The Power of Language in Customer Relationships with Yamini Rangan (CCO, Dropbox)
🎧How Oracle Leads their Customer Success team with Catherine Blackmore (GVP of CS, Oracle)
🎧Accountability-driven Success with Stefanie Caldwell (NarrativeScience) & Matt Davis (AlphaHQ)
🎧How To Create A Diverse Customer Success Team With Carine Roman
🎧Trends in Customer Success Team Culture with David Sakamoto (VP of Customer Success, GitLabs)
🎧How KeepTruckin Manages their CS program while adding a thousand customers a week with John Gleeson
Integrate Your Core Values With Allison Pickens
🎧Efficiency and Effectiveness of the Customer Success Manager with Peter Armaly
🎧Adopting a Prescriptive Approach to Customer Success w/ Patrick Lawler (Dir. of CS, Azuqua)
5 Principles of Human-First Products
🎧What the Board Expects in a Customer Success Team with Kristina Shen (Partner, Bessemer)
🎧How IBM Leads With Customer Success
🎧 Skills Women Need to Get to the C-Suite With Allison Pickens
🎧Unboxing The Role of Chief Customer Officer with Jon Herstein (CCO, Box)
🎧How to Create an Effective Journey Map for Your Customers with Jane Bossert (CSM, IBM)
SaaStr Recap: Customer Success
🎧How Smartsheet Closes the Gap Between Product and Customer Success with Lada Gorlenko
🎧Enabling Your Customers To Achieve Their Desired Outcomes with Jessica Bobbitt
🎧How to Prevent Burnout as a Customer Success Manager with Rachel Jennings (CSM, Domo)